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Happy 23rd Birthday, SMB Suite!

It all started back in 1994.  SMB Suite was founded by CPAs who had a love for technology to serve the business software needs of clients throughout the US.  The principals of SMB Suite recognized the emerging market opportunity presented by the continuing adoption of internet delivered applications.  They leveraged their extensive experience with ERP solutions to become one of only a few companies worldwide to achieve the designation of Great Plains and later Microsoft Certified ASP (Application Service Provider).

UK Banking Disrupted: Metro Bank Reinvents Customer Service with Microsoft

Metro Bank is reinventing the customer experience by eliminating the all-too-familiar pain-points experienced at a bank – the long waits, complex rules, confusing processes, and barrage of marketing offers. Metro Bank is leveraging technology to give people what they want, and they’re doing it faster, making it easier, and delivering it via the communication channel that’s most convenient to the customer. With nearly 100% year-on-year growth, Metro Bank is succeeding – but not by serving customers, by creating “fans.“

Metro Bank is transforming banking. Turning the industry on its head and putting the customer first, the company isn’t simply focused on the number of new accounts, or the number of pounds in deposits or lending. Daily performance metrics actually include factors of customer happiness. With a data- and process-driven Microsoft Dynamics 365 platform, today Metro Bank is providing employees immediate access to information at their fingertips, fast-access to fast solution pathways, and the empowerment to solve the customers’ needs. Craig Donaldson, Metro Bank CEO says, “Technology should be used to engage people and that’s what we do at Metro Bank. It’s all about our colleagues and our customers. It’s all about creating fans. It’s really that simple.”