Don’t Miss Out: Microsoft 2019 Release Wave 2 Plan

Microsoft has been implementing dynamic changes to its platforms.

Don’t Miss Out: Microsoft 2019 Release Wave 2 Plan

Starting in February 2019, Microsoft has been implementing dynamic changes to its platforms. Another round of enhancements will begin in October.


In July, Microsoft announced its next round of enhancements in depth. From their website: “The enhancements to Dynamics 365 applications include hundreds of new capabilities across the business process applications:


  • Sales
  • Marketing
  • Customer Service
  • Field Service
  • Project Service Automation
  • Finance and Operations
  • Talent
  • Retail
  • Business Central


This is an impressive offering, which enhances AI capabilities on almost every aspect of customer service. The new wave gives greater information for a number of functions including: Sales Insight, Customer Insights, Customer Service Insights and Market Insights along with Fraud Protection and even a Virtual Agent for Customer Service. Early rollouts began in August, but everyone will have these new tools available to them beginning October 1st.


For all information, download the 2019 release wave 2 PDF (last updated July 22, 2019).


In past blogs, SMB Suite has often touted the power of Microsoft Dynamics 365 Business Central. It is the easiest way to streamline business processes and improve customer interactions. It is a premier product that can dramatically help any business, from small start-ups to large, established companies. Microsoft Dynamics is an invaluable tool.


Upgrading systems for the newest wave from Microsoft Dynamics is another example of why cloud-based software is so useful. Delivering these ERP software enhancements and updates in the cloud is a seamless procedure. Almost instantly, everyone in your team, management structure and board can receive access to these elite tools. Upgrades that happen in the cloud don’t have the headaches associated with on-premise servers and software. 


Cloud-based software is safer, less intrusive and cost effective when compared to in-house IT solutions. No business will want to miss enhancements as important and comprehensive as Microsoft 365 Wave 2, or the exciting enhancements yet to come. 


Learn more about Cloud Based ERP Software , or contact SMB Suite to make sure that your company can get the most out of the new Microsoft Dynamics enhancements.


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Steve’s been with SMB Suite since 1998 and has been involved with nearly every aspects of the Company’s business as a strategist, professional services executive, cloud solutions architect, and senior consultant. In his current role, Steve is responsible for SMB Suite’s revenue and oversees the execution of ERP, CRM and BI projects for customers across a broad range of industries. Steve combines his expertise in MS Dynamics GP, CRM and other Microsoft products with a strong foundation in accounting and business to identify gaps and streamline customers’ processes. Prior to co-founding SMB Suite, Steve was previously Corporate Controller for MEHLE Behr and, prior to that, Audit Senior for Ernst & Young. Steve holds a Bachelor of Business Administration degree from the University of Texas at Arlington.

Jeremy is responsible for SMB Suite’s technology vision, strategy and implementation and is the architect of the Company’s Dynamics Cloud Platform. Highly adept in every facet of managed services, ERP systems and e-commerce platforms, Jeremy’s expertise spans the implementation and support of business and financial software solutions, as well as the customization and integration of SMB Suite’s cloud ERP technology stack. He holds numerous Microsoft and industry-related certifications, and was primarily responsible for designing the Company’s progressive business services platform in the early days of the Cloud. Prior to SMB Suite, Jeremy served as the financial analyst, systems administrator, and information systems liaison for a $2 billion financial services corporation.

Monty is responsible for SMB Suite’s day-to-day operation and, most importantly, its customers. As a leader, motivator and mentor, Monty creates loyal high performance teams willing to “walk through walls” to accomplish their goals. Prior to SMB Suite, Monty served as President of The Bradshaw Group (TBG), a global distributor, manufacturer, and repair facility for digital printers. In this role, he was the Company’s ambassador to its most important domestic, European and Latin American customers and TBG achieved a best-in-class Net Promoter Score of 74 for its superb customer satisfaction. Prior to TBG, Monty served as the General Manager of Sam’s Clubs three highest grossing U.S. stores and was named Regional Operator of the Year in 1999. Monty holds a BBA in Marketing from Texas Tech University and is an active member of Business Navigators. He has been active in Vistage International, Executives in Action, the Dallas/Fort Worth Retail Executives Association, as well as, A.P.I.C.S., the leading professional association for supply chain and operations management. Monty also volunteers with Hunger Busters and ManeGait, a therapeutic horsemanship organization.

David is a proven financial and information technology professional with expertise in providing business accounting software and computing solutions. He began his career by starting and managing a successful independent consulting practice for several years. He then launched the local systems consulting unit of Ernst & Young’s Entrepreneurial Services Group, leading the office into the hi-tech consulting arena. After successfully developing the unit for Ernst & Young, David founded NextCorp (which became SMB Suite in 2013) to serve the business software needs of clients throughout the US. David has made SMB Suite one of the best cloud ERP providers in the industry. In addition to being a successful entrepreneur and leader, he is a software and technology specialist, holding certifications in various Microsoft and other technologies.