Starting in February 2019, Microsoft has been implementing dynamic changes to its platforms. Another round of enhancements will begin in October.
In July, Microsoft announced its next round of enhancements in depth. From their website: “The enhancements to Dynamics 365 applications include hundreds of new capabilities across the business process applications:
- Customer Service
- Field Service
- Project Service Automation
- Finance and Operations
- Business Central
This is an impressive offering, which enhances AI capabilities on almost every aspect of customer service. The new wave gives greater information for a number of functions including: Sales Insight, Customer Insights, Customer Service Insights and Market Insights along with Fraud Protection and even a Virtual Agent for Customer Service. Early rollouts began in August, but everyone will have these new tools available to them beginning October 1st.
For all information, download the 2019 release wave 2 PDF (last updated July 22, 2019).
In past blogs, SMB Suite has often touted the power of Microsoft Dynamics 365 Business Central. It is the easiest way to streamline business processes and improve customer interactions. It is a premier product that can dramatically help any business, from small start-ups to large, established companies. Microsoft Dynamics is an invaluable tool.
Upgrading systems for the newest wave from Microsoft Dynamics is another example of why cloud-based software is so useful. Delivering these ERP software enhancements and updates in the cloud is a seamless procedure. Almost instantly, everyone in your team, management structure and board can receive access to these elite tools. Upgrades that happen in the cloud don’t have the headaches associated with on-premise servers and software.
Cloud-based software is safer, less intrusive and cost effective when compared to in-house IT solutions. No business will want to miss enhancements as important and comprehensive as Microsoft 365 Wave 2, or the exciting enhancements yet to come.