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SMB Suite’s Unique Approach to IT Services

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16 Jun

SMB Suite’s Unique Approach to IT Services

by SMB Suite
in SMB Blog
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SMB Suite exists as a platform company that makes the lives of small to medium-sized businesses easier with our unique and simple strategy for integrating technology into your business. The biggest difference with SMB Suite is that all of our services are packaged into a flat rate each month, with no surprises.

 

Most companies that sell software and technology solutions are VARs, or Value-Added Resellers. They operate on a model that’s focused on upselling, upcharges and hidden fees.

 

We’re not another Value-Added Reseller (VAR), and here’s why:

 

Traditional VARs

SMB Suite

Sell piecemeal software products without integration, then upsell integrations and customizations to boost profit margins

Offers proven, fully-developed integrations ready out of the box so your business can maximize productivity with our software from day one

Can’t control the cost of their products, due to increasing costs from manufacturers

Controls costs by billing customers a customized, flat rate each month––with no fees added

Consistently pushing new products and software updates…for a cost, of course.

SMB’s monthly flat rate includes all software updates and maintenance necessary to keep your products functioning properly.

 

We support businesses through Financial Accounting (ERP), CRM, Managed IT Services, Business Intelligence and CPQ to simplify the way you view and execute technology in your company. While we have a variety of services suited for your business, we’re not going to sell you on things you don’t need. If we think a service or technology we offer is crucial to your business, we’ll make our case. At the end of the day, we’re here to be your partner, not push you to purchase products unnecessary for the success of your business.

 

How we’re changing the game of IT Services

 

As we mentioned before, we establish partnerships with clients. We’re in the business of providing ongoing technical support, not selling software and going off the grid. As opposed to other IT Services, SMB Suite’s unique model increases efficiency, responsiveness and reliability with customers.

 

We stand apart from VARs in many ways, but we like to think our holistic approach and suite of solutions equip us to support high-tech, emerging facets while providing accessibility for clients––fueling us forward in the race against VARs. Support from our highly qualified team keeps your technology working at maximum potential all while paying a lower, customized monthly fee.

 

Increasing productivity, not costs

 

When it comes down to it, we understand customers want complete visibility and control of their software investment. We’re proud to say that with SMB Suite, that is what you get! With easy to understand monthly payments, your bill will be what you expect every single month. Our unique pricing model consists of no hidden fees or additional pricing for software updates, resulting in greater value for our clients.

 

Consider the graph below. These costs are based on clients’ actual experience with SMB Suite compared to the “traditional” way of doing business. SMB Suite charges a flat monthly fee that includes training, updates, network support, backups and software.

 

When you build the same plan with another company, you end up with huge upfront costs associated with infrastructure and licensing, and high ongoing costs to maintain and update your software.

 

 

The biggest danger that we at SMB Suite have seen play out with Traditional VAR relationships is that companies will start cutting important services – backups, updates, tech support, staffing – in order to control costs over time. This exposes companies to significant risk, as all of these services are essential. Service packs often contain updates to tax codes and regulations. Backups provide your company with a safety net in the event of a system failure. We see companies cut these services to control their technology costs all the time.

 

There’s no need to spend an exorbitant amount to receive the technology your company requires to maintain optimal productivity. SMB Suite’s flat-rate pricing is the better way for your business to leverage technology and achieve your business goals. Contact us at 1-888-525-6398 to connect today.

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Steve’s been with SMB Suite since 1998 and has been involved with nearly every aspects of the Company’s business as a strategist, professional services executive, cloud solutions architect, and senior consultant. In his current role, Steve is responsible for SMB Suite’s revenue and oversees the execution of ERP, CRM and BI projects for customers across a broad range of industries. Steve combines his expertise in MS Dynamics GP, CRM and other Microsoft products with a strong foundation in accounting and business to identify gaps and streamline customers’ processes. Prior to co-founding SMB Suite, Steve was previously Corporate Controller for MEHLE Behr and, prior to that, Audit Senior for Ernst & Young. Steve holds a Bachelor of Business Administration degree from the University of Texas at Arlington.

Jeremy is responsible for SMB Suite’s technology vision, strategy and implementation and is the architect of the Company’s Dynamics Cloud Platform. Highly adept in every facet of managed services, ERP systems and e-commerce platforms, Jeremy’s expertise spans the implementation and support of business and financial software solutions, as well as the customization and integration of SMB Suite’s cloud ERP technology stack. He holds numerous Microsoft and industry-related certifications, and was primarily responsible for designing the Company’s progressive business services platform in the early days of the Cloud. Prior to SMB Suite, Jeremy served as the financial analyst, systems administrator, and information systems liaison for a $2 billion financial services corporation.

Monty is responsible for SMB Suite’s day-to-day operation and, most importantly, its customers. As a leader, motivator and mentor, Monty creates loyal high performance teams willing to “walk through walls” to accomplish their goals. Prior to SMB Suite, Monty served as President of The Bradshaw Group (TBG), a global distributor, manufacturer, and repair facility for digital printers. In this role, he was the Company’s ambassador to its most important domestic, European and Latin American customers and TBG achieved a best-in-class Net Promoter Score of 74 for its superb customer satisfaction. Prior to TBG, Monty served as the General Manager of Sam’s Clubs three highest grossing U.S. stores and was named Regional Operator of the Year in 1999. Monty holds a BBA in Marketing from Texas Tech University and is an active member of Business Navigators. He has been active in Vistage International, Executives in Action, the Dallas/Fort Worth Retail Executives Association, as well as, A.P.I.C.S., the leading professional association for supply chain and operations management. Monty also volunteers with Hunger Busters and ManeGait, a therapeutic horsemanship organization.

David is a proven financial and information technology professional with expertise in providing business accounting software and computing solutions. He began his career by starting and managing a successful independent consulting practice for several years. He then launched the local systems consulting unit of Ernst & Young’s Entrepreneurial Services Group, leading the office into the hi-tech consulting arena. After successfully developing the unit for Ernst & Young, David founded NextCorp (which became SMB Suite in 2013) to serve the business software needs of clients throughout the US. David has made SMB Suite one of the best cloud ERP providers in the industry. In addition to being a successful entrepreneur and leader, he is a software and technology specialist, holding certifications in various Microsoft and other technologies.