Is Digital Adoption part of your 2022 plan?

Is Digital Adoption part of your 2022 plan?

In early 2020, many companies were thrown for a loop when they were forced to adapt their work strategies and business dealings for remote work. Their existing technologies may not have been the best suited for the situation, but with some adjustments and accommodation, people made it work. But the thing is, this is also how many companies plan for digital adoption – to throw some technology together, and hope it works, and not think about it again.


As Stewart Butterfield, CEO of Slack noted in a recent LinkedIn post, “When I tally up the time I’ve spent on real estate budgets, office build outs, conference room design, leases and sublets, seating plans and all the other aspects of our physical headquarters, it is an order of magnitude greater than the time spent thinking about our digital HQ. And I’m the CEO of Slack! That’s bananas.”


His comments bring up an important point about reassessing the focus placed on tangible objects, like office space, vs the digital components, which are easy to overlook because they’re not physically present. But as digital becomes more and more important in how many businesses do their day-to-day business, and in forecasting and overall business success, it is time to reassess how we plan for our future.



Making digital adoption intentional


Now, nearly two years after many offices were forced to shut down, and employees to work from home, it doesn’t look like companies or employees want to go back to the way things were either. What many have learned that employees can work from almost anywhere, and in some cases are more productive than when in the office, with the lack of a daily commute contributing to more opportunities to maintain a work-life balance.   Now, that’s not true for all industries, but it is for many.


While offices may start opening up, it can’t be denied that the hybrid working model is here to stay, and as a result, it’s imperative that businesses are able to engage in this model in sustainable and secure manner. Businesses should take this opportunity to reassess how they use and interact with their technology and implement it accordingly to enable them to be even more productive.


Shifting consumer behaviors and business trends are motivating SMBs to innovate in new and exciting ways, implementing modern yet proven solutions to meet the needs of their customers and their employees. Even tech providers have taken note and anticipated this shift, an example being the recent Microsoft Teams announcements that provide new capabilities and features that help workers both remote and in-office collaborate and work more effectively to create a more inclusive work environment.


A whole new (technological) world


With new technology, businesses can address challenges in consumer engagement, streaming content delivery, data management, and remote work environments, just to name a few. SMBs can transform themselves with future-forward technology, ensuring recovery, growth, and global competitiveness across industries. They’re innovating in many ways, such as scaling digital customer engagement with Microsoft’s Azure, enabling remote work collaboration with Office 365 and Teams, empowering sales teams with improved data visualizations through Power BI, and streamlining inventory management with Dynamics 365.


Another reason why digital adoption should be an intentional part of your 2022 plan? To help your business pivot to new consumer and industry trends to keep up with the competition – and not get caught behind just because you’re not able to shift your business fast enough. And with the breathtaking pace many industries operate, the faster you’re able to adapt, the better that reflects both on your reputation and your revenue.


Hybrid work is the new reality, and a world which businesses need to equip themselves to thrive and empower their employees. Before you finalize your 2022 plan, take stock of what you have, and where you would like to be.


It can be overwhelming to decide what should and shouldn’t be implemented, as the technology discussed above are far from the only options available in the market. And, top this off with what can seem like a significant upfront investment.


But this need not be the case.


We take a different approach to supporting our clients with our All-in-One pricing model. SMB Suite bundles software, services, upgrades, and support into one monthly price. This means:

  • ZERO Implementation fees – we don’t spread it out over your payment term, because they don’t exist!
  • Includes all implementation and ongoing support
  • You see exactly what is going on – no hidden surprises
  • We’re not done until you say we’re done


We customize, configure, and integrate your technological solutions so they work to serve your business needs, and allow you to get back to work.


Talk to us to find a solution that is tailored for your business!



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Steve’s been with SMB Suite since 1998 and has been involved with nearly every aspects of the Company’s business as a strategist, professional services executive, cloud solutions architect, and senior consultant. In his current role, Steve is responsible for SMB Suite’s revenue and oversees the execution of ERP, CRM and BI projects for customers across a broad range of industries. Steve combines his expertise in MS Dynamics GP, CRM and other Microsoft products with a strong foundation in accounting and business to identify gaps and streamline customers’ processes. Prior to co-founding SMB Suite, Steve was previously Corporate Controller for MEHLE Behr and, prior to that, Audit Senior for Ernst & Young. Steve holds a Bachelor of Business Administration degree from the University of Texas at Arlington.

Jeremy is responsible for SMB Suite’s technology vision, strategy and implementation and is the architect of the Company’s Dynamics Cloud Platform. Highly adept in every facet of managed services, ERP systems and e-commerce platforms, Jeremy’s expertise spans the implementation and support of business and financial software solutions, as well as the customization and integration of SMB Suite’s cloud ERP technology stack. He holds numerous Microsoft and industry-related certifications, and was primarily responsible for designing the Company’s progressive business services platform in the early days of the Cloud. Prior to SMB Suite, Jeremy served as the financial analyst, systems administrator, and information systems liaison for a $2 billion financial services corporation.

Monty is responsible for SMB Suite’s day-to-day operation and, most importantly, its customers. As a leader, motivator and mentor, Monty creates loyal high performance teams willing to “walk through walls” to accomplish their goals. Prior to SMB Suite, Monty served as President of The Bradshaw Group (TBG), a global distributor, manufacturer, and repair facility for digital printers. In this role, he was the Company’s ambassador to its most important domestic, European and Latin American customers and TBG achieved a best-in-class Net Promoter Score of 74 for its superb customer satisfaction. Prior to TBG, Monty served as the General Manager of Sam’s Clubs three highest grossing U.S. stores and was named Regional Operator of the Year in 1999. Monty holds a BBA in Marketing from Texas Tech University and is an active member of Business Navigators. He has been active in Vistage International, Executives in Action, the Dallas/Fort Worth Retail Executives Association, as well as, A.P.I.C.S., the leading professional association for supply chain and operations management. Monty also volunteers with Hunger Busters and ManeGait, a therapeutic horsemanship organization.

David is a proven financial and information technology professional with expertise in providing business accounting software and computing solutions. He began his career by starting and managing a successful independent consulting practice for several years. He then launched the local systems consulting unit of Ernst & Young’s Entrepreneurial Services Group, leading the office into the hi-tech consulting arena. After successfully developing the unit for Ernst & Young, David founded NextCorp (which became SMB Suite in 2013) to serve the business software needs of clients throughout the US. David has made SMB Suite one of the best cloud ERP providers in the industry. In addition to being a successful entrepreneur and leader, he is a software and technology specialist, holding certifications in various Microsoft and other technologies.