How to void a Credit Card payment in Dynamics GP

Microsoft Dynamics GP support

How to void a Credit Card payment in Dynamics GP

In Dynamics GP (formerly known as Great Plains), Credit Card Payments show up differently than a check entry, which means each instance also needs to be treated differently. Because both scenarios can look very similar, it is very easy to get the processes confused. This article will go into detail on the steps to take to void a credit card payment in Dynamics GP.

 

The Credit Card Payment creates an Invoice for the Credit Card Vendor, and if the Invoice for the Credit Card Vendor has already been paid, you cannot void the payment.

 

Instead, void the payment from the Regular Vendor (NOT the invoice on the Credit Card Vendor).

 

Regular Vendor Inquiry before Void showing Payment

Regular Vendor Inquiry before Void showing Payment in Dynamics GP (formerly known as Great Plains)

 

Credit Card Vendor Inquiry before showing Invoice created from Payment on Regular Vendor

Credit Card Vendor Inquiry before showing Invoice created from Payment on Regular Vendor in Dynamics GP (formerly known as Great Plains)

 

Void Historical Transactions

We don’t recommend voiding a payment that has already been paid on the Credit Card Vendor and will produce a warning message. If you click continue, you may cause a disconnect between the Payment and the Credit Card Invoice. You can select cancel to return to the previous screen.

Void Historical Transactions in Dynamics GP (formerly known as Great Plains)

 

Void Payment on Regular Vendor

In order for the system to function properly, void the payment on the Regular Vendor

Void Payment on Regular Vendor in Dynamics GP (formerly known as Great Plains)

 

Regular Vendor after voiding the payment

After you’ve voided the payment, the invoice originally applied to the credit card payment is now open. If needed, you can apply a different payment to the invoice.

Regular Vendor after voiding the payment (formerly known as Great Plains)

 

Credit Card Vendor after voiding the payment

The Credit Card Invoice has also been rendered void.

Credit Card Vendor after voiding the payment in Dynamics GP (formerly known as Great Plains)

 

 

If you need additional assistance, then get in touch with our support team!

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Steve’s been with SMB Suite since 1998 and has been involved with nearly every aspects of the Company’s business as a strategist, professional services executive, cloud solutions architect, and senior consultant. In his current role, Steve is responsible for SMB Suite’s revenue and oversees the execution of ERP, CRM and BI projects for customers across a broad range of industries. Steve combines his expertise in MS Dynamics GP, CRM and other Microsoft products with a strong foundation in accounting and business to identify gaps and streamline customers’ processes. Prior to co-founding SMB Suite, Steve was previously Corporate Controller for MEHLE Behr and, prior to that, Audit Senior for Ernst & Young. Steve holds a Bachelor of Business Administration degree from the University of Texas at Arlington.

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