How Professional Services Automation Can Drive Profitability for Service Companies

How Professional Services Automation Can Drive Profitability for Service Companies

In today’s fast-paced business environment, professional services companies are under constant pressure to deliver high-quality services while maintaining profitability. Enter Professional Services Automation (PSA). PSA tools are designed to help service companies streamline operations, improve resource management, and ultimately drive profitability. Here’s how:


1. Enhanced Resource Management

One of the most significant challenges for service companies is ensuring that the right resources are available at the right time. PSA tools provide:

  • Resource Scheduling: This ensures that projects are staffed appropriately, reducing the risk of over or under-utilization.
  • Skills Matrix: By maintaining a database of employee skills and expertise, PSAs can match the right person to the right project, ensuring client satisfaction and efficient project completion.


2. Improved Project Management

PSA tools offer a comprehensive view of all projects, helping managers:

  • Track Progress: Real-time updates allow for timely interventions if projects go off track.
  • Budget Management: With a clear view of costs and revenues, managers can ensure that projects remain profitable.


3. Streamlined Time and Expense Tracking

Accurate billing is crucial for profitability. PSA tools:

  • Automate Time Entry: This reduces errors and ensures that all billable hours are captured.
  • Simplify Expense Reporting: Automated workflows ensure that expenses are approved promptly and billed to the client, improving cash flow.



4. Enhanced Financial Visibility

With integrated financial tools, PSA solutions offer:

  • Revenue Forecasting: By analyzing current projects and pipeline opportunities, companies can predict future revenues with greater accuracy.
  • Profitability Analysis: Detailed reports allow managers to assess the profitability of individual projects, clients, or service lines, leading to informed business decisions.


5. Improved Client Management

Happy clients are more likely to offer repeat business. PSA tools help by:

  • Centralizing Communication: All client interactions, from emails to meeting notes, are stored in one place, ensuring that everyone is on the same page.
  • Tracking Client History: By understanding past projects and challenges, service providers can offer tailored solutions, enhancing client satisfaction.


6. Scalability

As businesses grow, the challenges of managing resources, projects, and finances multiply. PSA tools:

  • Offer Scalable Solutions: Whether you’re managing ten projects or a hundred, PSA tools can handle the load.
  • Integrate with Other Tools: Many PSA solutions can be integrated with CRM, ERP, or HR systems, ensuring that all business processes are aligned.


7. Reduced Administrative Overhead

By automating many of the routine tasks associated with service delivery, PSA tools:

  • Reduce Manual Effort: This means that employees can focus on delivering value rather than getting bogged down in administrative tasks.
  • Decrease Errors: Automated processes are less prone to errors, ensuring that billing, scheduling, and reporting are accurate.


Integrating PSA with ERP: The Ultimate Business Synergy

In the evolving landscape of professional services, the integration of PSA tools with Enterprise Resource Planning (ERP) systems represents a significant leap forward. An integrated approach allows businesses to bridge the gap between project management and core financial operations. With PSA handling the nuances of project delivery and ERP managing the broader financial and operational aspects, the synergy ensures seamless data flow, reduced data redundancy, and enhanced decision-making capabilities. This integration not only simplifies the complexities of managing large-scale projects but also provides a holistic view of the organization’s health. By aligning project-specific details from PSA with the financial insights of ERP, companies can achieve unparalleled operational efficiency, ensuring that every project contributes positively to the bottom line. In essence, the fusion of PSA and ERP is the cornerstone for businesses aiming for sustained growth and profitability in the professional services domain.



In an increasingly competitive landscape, professional services companies need every advantage they can get. Professional Services Automation tools offer a comprehensive solution, addressing the unique challenges faced by service providers. By streamlining operations, improving resource management, and offering unparalleled financial visibility, PSA tools can drive profitability, ensuring that service companies not only survive but thrive in today’s business environment.


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Steve’s been with SMB Suite since 1998 and has been involved with nearly every aspects of the Company’s business as a strategist, professional services executive, cloud solutions architect, and senior consultant. In his current role, Steve is responsible for SMB Suite’s revenue and oversees the execution of ERP, CRM and BI projects for customers across a broad range of industries. Steve combines his expertise in MS Dynamics GP, CRM and other Microsoft products with a strong foundation in accounting and business to identify gaps and streamline customers’ processes. Prior to co-founding SMB Suite, Steve was previously Corporate Controller for MEHLE Behr and, prior to that, Audit Senior for Ernst & Young. Steve holds a Bachelor of Business Administration degree from the University of Texas at Arlington.

Jeremy is responsible for SMB Suite’s technology vision, strategy and implementation and is the architect of the Company’s Dynamics Cloud Platform. Highly adept in every facet of managed services, ERP systems and e-commerce platforms, Jeremy’s expertise spans the implementation and support of business and financial software solutions, as well as the customization and integration of SMB Suite’s cloud ERP technology stack. He holds numerous Microsoft and industry-related certifications, and was primarily responsible for designing the Company’s progressive business services platform in the early days of the Cloud. Prior to SMB Suite, Jeremy served as the financial analyst, systems administrator, and information systems liaison for a $2 billion financial services corporation.

Monty is responsible for SMB Suite’s day-to-day operation and, most importantly, its customers. As a leader, motivator and mentor, Monty creates loyal high performance teams willing to “walk through walls” to accomplish their goals. Prior to SMB Suite, Monty served as President of The Bradshaw Group (TBG), a global distributor, manufacturer, and repair facility for digital printers. In this role, he was the Company’s ambassador to its most important domestic, European and Latin American customers and TBG achieved a best-in-class Net Promoter Score of 74 for its superb customer satisfaction. Prior to TBG, Monty served as the General Manager of Sam’s Clubs three highest grossing U.S. stores and was named Regional Operator of the Year in 1999. Monty holds a BBA in Marketing from Texas Tech University and is an active member of Business Navigators. He has been active in Vistage International, Executives in Action, the Dallas/Fort Worth Retail Executives Association, as well as, A.P.I.C.S., the leading professional association for supply chain and operations management. Monty also volunteers with Hunger Busters and ManeGait, a therapeutic horsemanship organization.

David is a proven financial and information technology professional with expertise in providing business accounting software and computing solutions. He began his career by starting and managing a successful independent consulting practice for several years. He then launched the local systems consulting unit of Ernst & Young’s Entrepreneurial Services Group, leading the office into the hi-tech consulting arena. After successfully developing the unit for Ernst & Young, David founded NextCorp (which became SMB Suite in 2013) to serve the business software needs of clients throughout the US. David has made SMB Suite one of the best cloud ERP providers in the industry. In addition to being a successful entrepreneur and leader, he is a software and technology specialist, holding certifications in various Microsoft and other technologies.