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How a Value-Added Relationship with SMB Suite Impacts YOUR Success

Business concepts
25 Jun

How a Value-Added Relationship with SMB Suite Impacts YOUR Success

by SMB Suite
in SMB Blog
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For years, traditional Value-Added Resellers (VARs) have dominated the software market –– providing businesses with “turn-key” software solutions and integrated products to promote efficiency and growth. The problem? Software and its supporting hardware need updates, upgrades and professionals in the field to troubleshoot technical issues in order to keep your systems running as they should. But with VARs, every update and hour spent on support comes with a high, unexpected price.

 

SMB Suite isn’t your average software reseller. Rather, we’re a hosted solutions partner to many companies with whom we’re seeking to build value-added relationships. SMB Suite is an asset to your business. When your company partners with us, you gain access to three distinct value adds that set both your company and ours apart from competitors. Our consultative approach, unlimited helpdesk and unique pricing model transform our business from a software reseller to an established provider of value-added relationships.

 

We take a consultative approach from the start, identifying your software needs, and assessing which of our hosted solutions is the best fit for your business. It’s as simple as that. Our team doesn’t have the mindset of pushing products. We focus solely on the necessary solutions until you’re ready to grow. We stick to SMB Suite’s “Grow With Us” mentality. Why? Because upselling is not our goal. Over the years, we’ve found that providing the necessary hosted solutions and adding in other services as needed helps us to build a solid foundation of trust with our customers, all while saving them money. 

 

Serving as a value-added relationship wouldn’t be impactful without maintaining a consistent and helpful relationship with customers, ensuring that we’re here to solve any software problem you may face. We don’t “cap” helpdesk hours, which means our team is available to you for no extra cost. The helpdesk team is equipped with the knowledge and experience required to resolve any technical issues with our hosted solutions. Relying on the experts to solve your software problems efficiently and expertly saves you valuable time, for no additional cost! 

 

Not sold yet? Here are a few testimonials from current customers:

 

“For once in about four months I have happy accounting staff walk the halls! I want to say how much I appreciate you working with us to find a solution to our issue.” –– Erin B. from Atlanta, Georgia

 

“Wait, you guys email back within the hour?? Where have you been all my life? I’m seriously so pumped to have you guys on board.” –– Sara E. from Dallas, Texas

 

“Thank you so much for your help. I learned more about GP’s functionality. You guys are awesome for looking at this outside of normal hours!” –– Denise from Dexter, Michigan

 

While our consultative approach and unlimited helpdesk serve as key distinguishing features for SMB Suite, our pricing model is what really seals the deal for customers. We’ve said it before and we’ll say it again: no hidden fees, ever. When you partner with SMB for hosted solutions, you gain financial and operational visibility throughout your company. As a value-added relationship, you don’t have to worry about big price spikes or unplanned costs simply to keep your software up-to-date and running at optimal productivity. Plus, our cloud-based hosted solutions allow you to decrease your total cost of ownership and deliver secure access to vital data from anywhere in the world. 

 

Are you ready to pivot from a traditional software VAR to a real value-added relationship? We’re ready to help you! SMB Suite’s unique model will help your company achieve its goals. Don’t focus on finding a reseller, focus on establishing a value-added relationship with SMB Suite to support your company. For more information, visit https://smbsuite.com/.

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Steve’s been with SMB Suite since 1998 and has been involved with nearly every aspects of the Company’s business as a strategist, professional services executive, cloud solutions architect, and senior consultant. In his current role, Steve is responsible for SMB Suite’s revenue and oversees the execution of ERP, CRM and BI projects for customers across a broad range of industries. Steve combines his expertise in MS Dynamics GP, CRM and other Microsoft products with a strong foundation in accounting and business to identify gaps and streamline customers’ processes. Prior to co-founding SMB Suite, Steve was previously Corporate Controller for MEHLE Behr and, prior to that, Audit Senior for Ernst & Young. Steve holds a Bachelor of Business Administration degree from the University of Texas at Arlington.

Jeremy is responsible for SMB Suite’s technology vision, strategy and implementation and is the architect of the Company’s Dynamics Cloud Platform. Highly adept in every facet of managed services, ERP systems and e-commerce platforms, Jeremy’s expertise spans the implementation and support of business and financial software solutions, as well as the customization and integration of SMB Suite’s cloud ERP technology stack. He holds numerous Microsoft and industry-related certifications, and was primarily responsible for designing the Company’s progressive business services platform in the early days of the Cloud. Prior to SMB Suite, Jeremy served as the financial analyst, systems administrator, and information systems liaison for a $2 billion financial services corporation.

Monty is responsible for SMB Suite’s day-to-day operation and, most importantly, its customers. As a leader, motivator and mentor, Monty creates loyal high performance teams willing to “walk through walls” to accomplish their goals. Prior to SMB Suite, Monty served as President of The Bradshaw Group (TBG), a global distributor, manufacturer, and repair facility for digital printers. In this role, he was the Company’s ambassador to its most important domestic, European and Latin American customers and TBG achieved a best-in-class Net Promoter Score of 74 for its superb customer satisfaction. Prior to TBG, Monty served as the General Manager of Sam’s Clubs three highest grossing U.S. stores and was named Regional Operator of the Year in 1999. Monty holds a BBA in Marketing from Texas Tech University and is an active member of Business Navigators. He has been active in Vistage International, Executives in Action, the Dallas/Fort Worth Retail Executives Association, as well as, A.P.I.C.S., the leading professional association for supply chain and operations management. Monty also volunteers with Hunger Busters and ManeGait, a therapeutic horsemanship organization.

David is a proven financial and information technology professional with expertise in providing business accounting software and computing solutions. He began his career by starting and managing a successful independent consulting practice for several years. He then launched the local systems consulting unit of Ernst & Young’s Entrepreneurial Services Group, leading the office into the hi-tech consulting arena. After successfully developing the unit for Ernst & Young, David founded NextCorp (which became SMB Suite in 2013) to serve the business software needs of clients throughout the US. David has made SMB Suite one of the best cloud ERP providers in the industry. In addition to being a successful entrepreneur and leader, he is a software and technology specialist, holding certifications in various Microsoft and other technologies.