Dynamics 365 Customer Case Study

Dynamics 365 Customer Case Study

Technology has enabled some pretty amazing things, but being in two places at once still isn’t one of them. Fortunately, the Internet of Things (IoT) has enabled companies to use and share their expertise more efficiently, increasing productivity without needing to increase manpower.

Take Sandvik Coromant, for example, part of the global industrial group Sandvik. Sandvik Coromant as a global market leader has developed extensive know-how within tooling and the manufacturing industry over many decades. Since the emergence of digital solutions within manufacturing, Sandvik Coromant successfully transferred this knowledge also to the so-called “digital manufacturing”.

Sandvik Coromant has always been committed to the pursuit of technological development, and believes in working closely with manufacturing customers to provide reliable tools and tooling solutions. That dedication is embodied by a team of “yellow coats,” technical experts with extensive expertise who provide training and troubleshooting to customers in more than 150 countries. In addition to helping customers remotely and at Sandvik Coromant Centers, “yellow coats” also conduct on-site visits, where they can make adjustments as needed and provide recommendations to improve the customers’ manufacturing process.

Continued growth created a new challenge for Sandvik Coromant, however—even its “yellow coats” couldn’t be everywhere at once. The question was how to scale the team’s services quickly, without having an impact on quality?

IoT provided the answer. Advances in composite materials, and the benefits of sensors and other IoT technologies have prompted many manufacturers to retool for the realities of “Industry 4.0”. Sandvik Coromant has taken this opportunity to create a scalable service model that delivers the same world-class quality of service and technical expertise that its customers are used to, still having “yellow coats” available when needed.

Using Azure IoT Suite, Cortana Intelligence and Dynamics 365, Microsoft helped Sandvik Coromant to develop its service model with a predictive analytics solution that ties all of the elements of the supply chain and fabrication process together.

 

 

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Steve’s been with SMB Suite since 1998 and has been involved with nearly every aspects of the Company’s business as a strategist, professional services executive, cloud solutions architect, and senior consultant. In his current role, Steve is responsible for SMB Suite’s revenue and oversees the execution of ERP, CRM and BI projects for customers across a broad range of industries. Steve combines his expertise in MS Dynamics GP, CRM and other Microsoft products with a strong foundation in accounting and business to identify gaps and streamline customers’ processes. Prior to co-founding SMB Suite, Steve was previously Corporate Controller for MEHLE Behr and, prior to that, Audit Senior for Ernst & Young. Steve holds a Bachelor of Business Administration degree from the University of Texas at Arlington.

Jeremy is responsible for SMB Suite’s technology vision, strategy and implementation and is the architect of the Company’s Dynamics Cloud Platform. Highly adept in every facet of managed services, ERP systems and e-commerce platforms, Jeremy’s expertise spans the implementation and support of business and financial software solutions, as well as the customization and integration of SMB Suite’s cloud ERP technology stack. He holds numerous Microsoft and industry-related certifications, and was primarily responsible for designing the Company’s progressive business services platform in the early days of the Cloud. Prior to SMB Suite, Jeremy served as the financial analyst, systems administrator, and information systems liaison for a $2 billion financial services corporation.

Monty is responsible for SMB Suite’s day-to-day operation and, most importantly, its customers. As a leader, motivator and mentor, Monty creates loyal high performance teams willing to “walk through walls” to accomplish their goals. Prior to SMB Suite, Monty served as President of The Bradshaw Group (TBG), a global distributor, manufacturer, and repair facility for digital printers. In this role, he was the Company’s ambassador to its most important domestic, European and Latin American customers and TBG achieved a best-in-class Net Promoter Score of 74 for its superb customer satisfaction. Prior to TBG, Monty served as the General Manager of Sam’s Clubs three highest grossing U.S. stores and was named Regional Operator of the Year in 1999. Monty holds a BBA in Marketing from Texas Tech University and is an active member of Business Navigators. He has been active in Vistage International, Executives in Action, the Dallas/Fort Worth Retail Executives Association, as well as, A.P.I.C.S., the leading professional association for supply chain and operations management. Monty also volunteers with Hunger Busters and ManeGait, a therapeutic horsemanship organization.

David is a proven financial and information technology professional with expertise in providing business accounting software and computing solutions. He began his career by starting and managing a successful independent consulting practice for several years. He then launched the local systems consulting unit of Ernst & Young’s Entrepreneurial Services Group, leading the office into the hi-tech consulting arena. After successfully developing the unit for Ernst & Young, David founded NextCorp (which became SMB Suite in 2013) to serve the business software needs of clients throughout the US. David has made SMB Suite one of the best cloud ERP providers in the industry. In addition to being a successful entrepreneur and leader, he is a software and technology specialist, holding certifications in various Microsoft and other technologies.