11 Tips To Determine The Total Cost Of Ownership For Cloud ERP

11 Tips To Determine The Total Cost Of Ownership For Cloud ERP

When appraising technology buys in your firm, Total Cost of Ownership (TCO) of an ERP/CRM software is a critical measurement of value. Most often, the technology vendor and buyer fixate on one thing – the acquisition price. This is mainly because of budgetary cycles that trend towards the short or near-term.

Business studies, going back years demonstrate that the cost of acquisition is the smallest part of the overall TCO.Truthfully, it is generally accepted that the cost of maintenance, upgrades, optimization, management, and training account for approximately 3-5 times the cost of the initial equipment acquisition over a five-year ownership period.

Because of this, it is mandatory that the small business owner look beyond the purchase and on-boarding expenditures, to ascertain the long-term view as to how much the technology actuallycost your organization.

Similarly, you must assess the TCO for a cloud/SaaS solution like SMB Suite’s Cloud subscription with the same evaluation as an ‘on-premise’ technology solution. The criteria should look something like this:
1. Cost per user, per month
2. Consulting / Implementation Fees
3. Training Costs
4. Ongoing User Support Costs
5. Upgrade Costs
6. Maintenance Costs
7. Extra Application Integration Costs (3rd Party Applications and Information)
8. Application/Environment Backup/Restoration/Recovery Costs
9. Ease and Cost of Adding New Functionality or Modules
10. Ease and Cost of Adding New Users to the Solution/System
11. Uptime Commitments and Cost of Business Downtime

SMB Suite views TCO as primarily the preferred method to analyze technology investments when two solutions provide roughly equivalent functionality over the solution lifecycle, but have different types of costs associated with acquisition, maintenance and operation. For these reasons, a TCO comparison offers a more tangible assessment of the total costs involved in deploying cloud-based SaaS and on-premise business solutions. 

Visit our website pricing page: www.smbsuite.com/pricing for more data on SMB Suite’s Cloud subscription TCO with Microsoft Dynamics GP and Dynamics 365 for Financials and Sales.

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Steve’s been with SMB Suite since 1998 and has been involved with nearly every aspects of the Company’s business as a strategist, professional services executive, cloud solutions architect, and senior consultant. In his current role, Steve is responsible for SMB Suite’s revenue and oversees the execution of ERP, CRM and BI projects for customers across a broad range of industries. Steve combines his expertise in MS Dynamics GP, CRM and other Microsoft products with a strong foundation in accounting and business to identify gaps and streamline customers’ processes. Prior to co-founding SMB Suite, Steve was previously Corporate Controller for MEHLE Behr and, prior to that, Audit Senior for Ernst & Young. Steve holds a Bachelor of Business Administration degree from the University of Texas at Arlington.

Jeremy is responsible for SMB Suite’s technology vision, strategy and implementation and is the architect of the Company’s Dynamics Cloud Platform. Highly adept in every facet of managed services, ERP systems and e-commerce platforms, Jeremy’s expertise spans the implementation and support of business and financial software solutions, as well as the customization and integration of SMB Suite’s cloud ERP technology stack. He holds numerous Microsoft and industry-related certifications, and was primarily responsible for designing the Company’s progressive business services platform in the early days of the Cloud. Prior to SMB Suite, Jeremy served as the financial analyst, systems administrator, and information systems liaison for a $2 billion financial services corporation.

Monty is responsible for SMB Suite’s day-to-day operation and, most importantly, its customers. As a leader, motivator and mentor, Monty creates loyal high performance teams willing to “walk through walls” to accomplish their goals. Prior to SMB Suite, Monty served as President of The Bradshaw Group (TBG), a global distributor, manufacturer, and repair facility for digital printers. In this role, he was the Company’s ambassador to its most important domestic, European and Latin American customers and TBG achieved a best-in-class Net Promoter Score of 74 for its superb customer satisfaction. Prior to TBG, Monty served as the General Manager of Sam’s Clubs three highest grossing U.S. stores and was named Regional Operator of the Year in 1999. Monty holds a BBA in Marketing from Texas Tech University and is an active member of Business Navigators. He has been active in Vistage International, Executives in Action, the Dallas/Fort Worth Retail Executives Association, as well as, A.P.I.C.S., the leading professional association for supply chain and operations management. Monty also volunteers with Hunger Busters and ManeGait, a therapeutic horsemanship organization.

David is a proven financial and information technology professional with expertise in providing business accounting software and computing solutions. He began his career by starting and managing a successful independent consulting practice for several years. He then launched the local systems consulting unit of Ernst & Young’s Entrepreneurial Services Group, leading the office into the hi-tech consulting arena. After successfully developing the unit for Ernst & Young, David founded NextCorp (which became SMB Suite in 2013) to serve the business software needs of clients throughout the US. David has made SMB Suite one of the best cloud ERP providers in the industry. In addition to being a successful entrepreneur and leader, he is a software and technology specialist, holding certifications in various Microsoft and other technologies.