Managed IT Services Senior Technician

SMB Suite is looking for an experienced senior technician with deep knowledge and broad experience across Microsoft-based technologies. This employee will be a member of the Managed Services team and will support clients in SMB Suite’s Managed IT Services practice. The ideal candidate will be flexible and flourish in a fast paced / challenging environment.  He or she should be a self-starter, self-motivator, and possess ingenuity to excel at this position.

 

Responsibilities:

  • Work closely with Director of Managed Services to help lead the technical service delivery for Managed IT Services.
  • Serve as O365 SME and help support clients (Exchange, SharePoint, Outlook, Active Directory/AAD, Office, Networking) handling mostly level 2/3 support issues and project-related initiatives.  Clients have a mix of cloud and on-premises technologies.
  • Customer Relations Management
  • RMM Network & Security
  • Triage Case Escalations
  • Server / Network Configuration Support
  • Work at a combination of remote, in office, and at client sites as needed. Prefer a local resource to the DFW area.
  • Required focus on resolving customer issues, onboarding new customers, & upgrades.
  • Work within a diverse group to design and deliver creative solutions and resolve problems in a timely and proactive manner: interacting with internal business departments, as well as clients.
  • Will be required to “think outside of the box” and be willing/able to take on increased responsibility over time.

Qualifications:

  • Experience with Office 365/Microsoft 365 deployments including Exchange Online, SharePoint Online, Teams, Intune & Azure Active Directory.
  • Networking experience in IPv4, switching, routing, firewalls, and HA architecture.
  • Must be comfortable working with critical and sensitive systems, with a sense of urgency appropriate to the responsibilities.
  • Excellent communication skills with the ability to converse with internal/external customers, vendors, management, etc. in both formal and informal situations.
  • Experience with creating and maintaining modern security practices encountered in Cloud (O365 / AWS / etc.) and traditional environments highly preferred
  • Experience with Audio/Video design, configuration, and installation would be a plus.
  • MSP experience strongly preferred.
  • Good networking knowledge also preferred (knowledge of network protocols and understanding of basic network topologies, architecture, etc.).
  • Ubiquiti specific knowledge a plus.
  • Max. file size: 50 MB.
    (.DOC, .DOCX or .PDF recommended)

Steve’s been with SMB Suite since 1998 and has been involved with nearly every aspects of the Company’s business as a strategist, professional services executive, cloud solutions architect, and senior consultant. In his current role, Steve is responsible for SMB Suite’s revenue and oversees the execution of ERP, CRM and BI projects for customers across a broad range of industries. Steve combines his expertise in MS Dynamics GP, CRM and other Microsoft products with a strong foundation in accounting and business to identify gaps and streamline customers’ processes. Prior to co-founding SMB Suite, Steve was previously Corporate Controller for MEHLE Behr and, prior to that, Audit Senior for Ernst & Young. Steve holds a Bachelor of Business Administration degree from the University of Texas at Arlington.

Jeremy is responsible for SMB Suite’s technology vision, strategy and implementation and is the architect of the Company’s Dynamics Cloud Platform. Highly adept in every facet of managed services, ERP systems and e-commerce platforms, Jeremy’s expertise spans the implementation and support of business and financial software solutions, as well as the customization and integration of SMB Suite’s cloud ERP technology stack. He holds numerous Microsoft and industry-related certifications, and was primarily responsible for designing the Company’s progressive business services platform in the early days of the Cloud. Prior to SMB Suite, Jeremy served as the financial analyst, systems administrator, and information systems liaison for a $2 billion financial services corporation.

Monty is responsible for SMB Suite’s day-to-day operation and, most importantly, its customers. As a leader, motivator and mentor, Monty creates loyal high performance teams willing to “walk through walls” to accomplish their goals. Prior to SMB Suite, Monty served as President of The Bradshaw Group (TBG), a global distributor, manufacturer, and repair facility for digital printers. In this role, he was the Company’s ambassador to its most important domestic, European and Latin American customers and TBG achieved a best-in-class Net Promoter Score of 74 for its superb customer satisfaction. Prior to TBG, Monty served as the General Manager of Sam’s Clubs three highest grossing U.S. stores and was named Regional Operator of the Year in 1999. Monty holds a BBA in Marketing from Texas Tech University and is an active member of Business Navigators. He has been active in Vistage International, Executives in Action, the Dallas/Fort Worth Retail Executives Association, as well as, A.P.I.C.S., the leading professional association for supply chain and operations management. Monty also volunteers with Hunger Busters and ManeGait, a therapeutic horsemanship organization.

David is a proven financial and information technology professional with expertise in providing business accounting software and computing solutions. He began his career by starting and managing a successful independent consulting practice for several years. He then launched the local systems consulting unit of Ernst & Young’s Entrepreneurial Services Group, leading the office into the hi-tech consulting arena. After successfully developing the unit for Ernst & Young, David founded NextCorp (which became SMB Suite in 2013) to serve the business software needs of clients throughout the US. David has made SMB Suite one of the best cloud ERP providers in the industry. In addition to being a successful entrepreneur and leader, he is a software and technology specialist, holding certifications in various Microsoft and other technologies.