For years, traditional Value-Added Resellers (VARs) have dominated the software market –– providing businesses with “turn-key” software solutions and integrated products to promote efficiency and growth. The problem? Software and its supporting hardware need updates, upgrades and professionals in the field to troubleshoot technical issues in order to keep your systems running as they should. But with VARs, every update and hour spent on support comes with a high, unexpected price.
SMB Suite isn’t your average software reseller. Rather, we’re a hosted solutions partner to many companies with whom we’re seeking to build value-added relationships. SMB Suite is an asset to your business. When your company partners with us, you gain access to three distinct value adds that set both your company and ours apart from competitors. Our consultative approach, unlimited helpdesk and unique pricing model transform our business from a software reseller to an established provider of value-added relationships.
We take a consultative approach from the start, identifying your software needs, and assessing which of our hosted solutions is the best fit for your business. It’s as simple as that. Our team doesn’t have the mindset of pushing products. We focus solely on the necessary solutions until you’re ready to grow. We stick to SMB Suite’s “Grow With Us” mentality. Why? Because upselling is not our goal. Over the years, we’ve found that providing the necessary hosted solutions and adding in other services as needed helps us to build a solid foundation of trust with our customers, all while saving them money.
Serving as a value-added relationship wouldn’t be impactful without maintaining a consistent and helpful relationship with customers, ensuring that we’re here to solve any software problem you may face. We don’t “cap” helpdesk hours, which means our team is available to you for no extra cost. The helpdesk team is equipped with the knowledge and experience required to resolve any technical issues with our hosted solutions. Relying on the experts to solve your software problems efficiently and expertly saves you valuable time, for no additional cost!
Not sold yet? Here are a few testimonials from current customers:
“For once in about four months I have happy accounting staff walk the halls! I want to say how much I appreciate you working with us to find a solution to our issue.” –– Erin B. from Atlanta, Georgia
“Wait, you guys email back within the hour?? Where have you been all my life? I’m seriously so pumped to have you guys on board.” –– Sara E. from Dallas, Texas
“Thank you so much for your help. I learned more about GP’s functionality. You guys are awesome for looking at this outside of normal hours!” –– Denise from Dexter, Michigan
While our consultative approach and unlimited helpdesk serve as key distinguishing features for SMB Suite, our pricing model is what really seals the deal for customers. We’ve said it before and we’ll say it again: no hidden fees, ever. When you partner with SMB for hosted solutions, you gain financial and operational visibility throughout your company. As a value-added relationship, you don’t have to worry about big price spikes or unplanned costs simply to keep your software up-to-date and running at optimal productivity. Plus, our cloud-based hosted solutions allow you to decrease your total cost of ownership and deliver secure access to vital data from anywhere in the world.
Are you ready to pivot from a traditional software VAR to a real value-added relationship? We’re ready to help you! SMB Suite’s unique model will help your company achieve its goals. Don’t focus on finding a reseller, focus on establishing a value-added relationship with SMB Suite to support your company. For more information, visit https://smbsuite.com/.