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UK Banking Disrupted: Metro Bank Reinvents Customer Service with Microsoft

Metro Bank is reinventing the customer experience by eliminating the all-too-familiar pain-points experienced at a bank – the long waits, complex rules, confusing processes, and barrage of marketing offers. Metro Bank is leveraging technology to give people what they want, and they’re doing it faster, making it easier, and delivering it via the communication channel that’s most convenient to the customer. With nearly 100% year-on-year growth, Metro Bank is succeeding – but not by serving customers, by creating “fans.“

Metro Bank is transforming banking. Turning the industry on its head and putting the customer first, the company isn’t simply focused on the number of new accounts, or the number of pounds in deposits or lending. Daily performance metrics actually include factors of customer happiness. With a data- and process-driven Microsoft Dynamics 365 platform, today Metro Bank is providing employees immediate access to information at their fingertips, fast-access to fast solution pathways, and the empowerment to solve the customers’ needs. Craig Donaldson, Metro Bank CEO says, “Technology should be used to engage people and that’s what we do at Metro Bank. It’s all about our colleagues and our customers. It’s all about creating fans. It’s really that simple.”

Cloud ERP Returns Greater ROI

ERP software offers many advantages for small and medium businesses including greater agility, competitive edge and improved operational efficiency. Move your ERP to the cloud and it becomes more advantageous for small and medium businesses as it empowers them to better compete and achieve greater ROI.

If you’re a business just starting to research ERP, it might be good to start with the history of ERP Software and how the technology evolved.

ERP had its early beginnings from MRP or Materials Requirement Planning, which integrated additional data specific to employee and financial information into the scope and planning. It then changed to Manufacturing Resource Planning primarily due to industry interest before it morphed into what we know today as ERP – a solution that streamlines internal and external operational processes to improve efficiency and profitability across the entire business.

Enter cloud technologies, specifically Cloud ERP, and now a company has the ability to achieve greater ROI by improving operational efficiency, being more competitive in the market and proactively planning for their growth and greater profitability. For small and medium businesses, Cloud ERP may be a more viable solution, delivering greater ROI.

Improved Operational Efficiency
It’s widely known that ERP Software is designed to increase visibility and transparency across every department. And that certain industries will have specific initiatives relevant to industry drivers. Move to the Cloud and you now have your ERP on demand creating access to services from anywhere the internet is available. This allows for greater collaboration between employees, regardless of where they are located, improved visibility and a clearer picture of financials across multiple departments. And having the ability to act quickly to business opportunities as they arise will only improve overall performance and agility.

Be More Competitive
An additional benefit associated with ERP Software is the capacity for a company to gain greater competitive advantage and remain resilient. To be exact, a company’s ability to meet the demanding needs of the market faster than the competition, distinguish their value proposition from the rest and remain ahead of the competition. Many believe this is the single most important aspect of staying competitive.
Cloud ERP adds further to the value proposition by bringing fluidity to the business – allowing an organization to adopt new technology without disrupting business or having to add additional resources while adding the ability to better manage cash flow. This is especially important for small and medium business owners that can benefit from: